CCA
Our Story

Built from the floor.
Not from a classroom.

Call Centers Academy was built from 12 years inside the industry. Every decision, every method, every stage we teach comes from having lived it first.

What We Are

We didn't build a school.
We built a pipeline.

2018 — 2023 The Academy

CCA started as a bilingual training institution in Santo Domingo. English, call center preparation, computer skills, everything a candidate needed to walk into an interview and own it.

We operated at Pyhex Torre Naco, Galería 360, and The English Church. We ran live practice sessions with real call centers. We graduated hundreds of candidates who went on to build careers in the industry.

By 2022 we were a legally registered Dominican entity. By 2023 we were training, certifying, and placing our own apprentices.

2024 — Present The Lab

In 2024 CCA established its first US-based partnership and moved into a new model. We stopped being just a school. We became a training lab where students don't study the industry, they work in it.

Today CCA places candidates directly with partner clients. Real accounts. Real customers. Real pay. Candidates leave with documented experience that no classroom can replicate.

Every lesson, tool, and guide lives permanently at callcentersacademy.com/resources, free, no signup required. The paid model is the floor experience. The free model is everything that gets you ready for it.

Milestones

The story isn't over.
This is where you come in.

2018

CCA Was Born

First sessions at Pyhex, Torre Naco. Instagram launched and reached 3,000 followers in the first year.

2019

We Expanded

Galería 360, The English Church, live practice sessions with real call centers. YouTube channel launched.

2020

We Went Online

The pandemic moved CCA fully virtual. Zoom, remote training, and the blueprint for the next phase began taking shape.

2021

CCA Came Back

In-person training returned. The classroom experience restored for the candidates who needed it most.

2022

CCA Became Official

Legal office at Spirit Coworking. EIRL registered. Call Centers Academy became a legal Dominican entity.

2023

A New Model

CCA began training, certifying, and placing its own apprentices while establishing first US-based partnerships.

2024

CCA Crossed Borders

Foundation of a US legal entity laid. First US client partnership established. The lab model activated.

2025

CCA BPO Opened

The call center launched. Former students now work real accounts on our own floor. The model is live.

2028

The Global Platform

The US entity takes over. The online academy launches. A decade of work becomes accessible to every Latino in the industry, anywhere.

Pamela Pérez, Co-Founder, Call Centers Academy & BPO
Co-Founder & Former CEO

Meet the Founder

Pamela Pérez

Co-Founder & Former CEO — Consultant to Current Leadership

Pamela Pérez built Call Centers Academy from the ground up, not from a business plan, but from 12 years working every role the industry has to offer. She entered her first call center in 2014 and spent the next several years deliberately moving through different companies and account types to collect the full picture of the industry before teaching it. She also studied Business Management at UNIBE.

Today Pamela serves as a consultant to CCA's current leadership team. Alongside her husband, she operates a partner call center based in the United States, the same model she envisioned when she founded CCA in 2018. A proud and in-love wife, happily married to her dreamed partner, and mom of Billy, Willy, and Baby Fierce.

2014Entered the call center industry. First floor experience.
2018Started Call Centers Academy & BPO in Santo Domingo, Dominican Republic.
2022CCA registered as a legal Dominican entity.
2025Launched partner BPO in the United States alongside her husband.
2014–2025Multi-company journey. Worked across multiple call centers to build a complete, unbiased understanding of the industry before teaching it.